Keeping your information secure is our responsibility
At 77vd, your personal and financial information is stored with the highest level of security. This privacy policy explains in detail how we collect, use, and protect your data.
Introduction to the Privacy Policy
77vd is a safe, transparent, and trusted online gaming and betting platform for players in Bangladesh. We believe that protecting your personal information is not just a legal obligation — it is also our ethical responsibility to you.
This privacy policy will help you understand how 77vd collects your information, what purposes it is used for, who it is shared with, and how it is kept secure. This policy applies to the 77vd website, mobile application, and all related services.
By using our services, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please do not use our services.
Detailed Breakdown of the Policy
What Information We Collect
When you register at 77vd, use our services, or contact us, we may collect the following types of information:
- Identity Information: Full name, date of birth, national ID or passport number.
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, Rocket, or Upay account numbers (used solely for processing transactions).
- Account Activity Information: Gaming history, betting records, deposit and withdrawal details.
- Technical Information: IP address, browser type, device information, and cookie data.
- Communication History: Conversations held with us via live chat or email.
Purpose of Data Collection
The information we collect is used for the following legitimate purposes:
- To create, manage, and verify your account.
- To process deposits and pay out winnings.
- To verify legal age — our services are for users aged 21 and above only.
- To prevent fraud, money laundering, and other illegal activities.
- To inform you about relevant promotional offers and bonuses (subject to your consent).
- To provide customer support and respond to your complaints or queries.
- To improve our service quality and resolve technical issues.
- To implement responsible gaming policies.
Data Sharing and Disclosure
77vd does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
- Technology Partners: With technology service providers who assist in operating our platform, all of whom work under strict confidentiality agreements.
- Legal Obligations: Providing required information in response to legal demands from government authorities or court orders.
- Security Protection: Cooperating with relevant authorities to prevent fraud or cyberattacks.
All our third-party partnerships operate under a strict data processing agreement that ensures the security of your information.
Data Security Measures
The security of your information is our top priority. 77vd adopts the following technical and organizational measures:
- SSL Encryption: 256-bit SSL/TLS encryption is used across our entire site, keeping all data transfers completely secure.
- Encrypted Database: Stored information is kept in encrypted databases with limited access controls in place.
- Two-Factor Authentication: An additional security layer is in place for account access.
- Continuous Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
- Regular Security Assessments: Regular audits are conducted by external security experts.
- Staff Training: All our staff receive regular training on data privacy.
Cookies and Tracking Technologies
77vd uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
- Essential Cookies: Necessary for the basic functionality of the site, such as maintaining login sessions.
- Performance Cookies: Used to monitor site speed and functionality.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Used to understand user behavior for improving our services.
You can control cookies through your browser settings. However, disabling certain cookies may cause some site features to not work properly.
Your Rights
77vd respects your right to data protection. You have the following rights:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Right to Restrict Processing: The right to request that processing of your information be limited for specific reasons.
- Right to Portability: The right to receive your information in a structured, commonly used format.
- Right to Object: The right to object to the processing of your information in certain circumstances.
To exercise these rights, email us at [email protected]. We will respond to your request within 30 business days.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations.
- Active Account: All required information is retained for as long as your account remains active.
- After Account Closure: Even after an account is closed, certain information may be retained for a specified period for legal requirements, dispute resolution, and fraud prevention.
- Financial Transaction Records: Transaction records are retained for a defined period in accordance with financial laws and regulations.
Protection of Minors
77vd services are strictly for individuals aged 21 and above. We do not knowingly collect any personal information from minors.
- Age verification is mandatory at the time of registration.
- Additional identity documents may be requested in cases of suspicion.
- If a user is identified as a minor, the account is immediately closed and any deposited funds are returned.
- If a parent or guardian has concerns, please contact us at [email protected].
International Data Transfers
In some cases, your information may be processed on servers located outside Bangladesh. In all such cases, we ensure that:
- Adequate data protection regulations are in place in the relevant country or organization.
- Data transfers are carried out under contractual security arrangements.
- Transfers are made using the highest level of encryption.
Policy Changes and Updates
77vd may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the policy will be changed.
- Registered users will be notified of important changes via email.
- Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We recommend that you visit this page periodically to stay up to date with the latest policy.
Response to a Data Breach
If the security of your data is breached for any reason, 77vd will take the following steps:
- The breach will be identified and contained promptly.
- Affected users will be notified via email as quickly as possible.
- Immediate steps will be taken to minimize potential damage.
- Relevant authorities will be notified in accordance with applicable law.
- Systems will be improved to prevent similar incidents in the future.
Third-Party Links
77vd services may use software from game providers such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, and Ezugi. These providers have their own privacy policies.
77vd is not responsible for the privacy practices of these third parties. However, we ensure that all providers contracted with us meet our minimum security standards.
Contact Us About Privacy
For any questions, concerns, or requests regarding your privacy, please reach out to our dedicated support team. We are always here for you.
Be Ready for Quick Assistance
Please have the following information ready to help us process your request quickly:
- Your registered email address
- Account username
- A detailed description of your request
- The date and amount of the relevant transaction, if applicable
We may ask for additional information to verify your identity.